Want to Return or Exchange Something?

Within 30 days of purchase, we will gladly accept things for refund or exchange if for any reason you are not happy. The original method of payment will be used for any reimbursements. Every return needs to be in saleable condition and unworn. Products returned must be in their original packaging. Please be aware that used items cannot be returned or exchanged unless they are damaged. How to Return Your Purchase: 1. To request a return (RA#), email, live chat, or give us a call at (212) 519-1420. Contact our Customer Service Department. 2. After scheduling your return, carry out the subsequent actions: (a) Pack the item(s) into the original shipment box or any other box that works well; (b) Close the box tightly after taping the return label to the exterior. Important: If you return products using a method other than our collection service, we do not accept liability for them. Return Conditions The security tag must be left on and the item must be returned in its original state. The return authorization number (RA#) needs to be written or placed on every return package. Note: Write or put additional RA#s on the return package if different authorized returns are being shipped in the same shipment. Products have to be shipped to the address listed on the RA label using pre-paid postage. We advise covering the entire purchase price of the item or items with coverage when insuring the package. Following delivery of the package to us, processing for returns or repairs will start. Before a refund is issued, all returns are examined by our Quality Control staff. Exchanges Please get in touch with our customer service department immediately to set up an exchange. Within 30 days of the initial purchase, a new order for the new item must be placed on the Gabriel website.